Frequently Asked Questions
Q. What training do you give your cleaners?
Q. How soon can my cleaner start?
Q. Can I specify the day the cleaner comes?
Q. How do I book a cleaner?
Q. How does the Dust To Shine System work?
Q. What do I do if the cleaner does not turn up?
Q. What background checks do you make on the cleaner?
Q. What do I do if the cleaner is not suitable?
Q. What happens if I go away on holiday or the cleaner does not show?
Q. Do you provide insurance cover for damage done by the cleaner?
Q. What do I do if I want to terminate?
Q. Will your company be able to provide a cleaner if I move to a different area?
Q. About Dust To Shine?
Still have a question that needs answering?
Call us FREE on 0800 0336 556
or for a Free call back (you will be asked to enter your telephone number)
or
click here and send us an email.
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What training do you give your cleaners?
We put all the cleaners through a course in the DTS 21 Step cleaning process which ensures a thorough cleaning of your home
We also stress the importance of hygiene, good time keeping, contact and reliability.
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How soon can my cleaner start?
It takes 1-3 days on average for a cleaner to be allocated to you.
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How do I book a cleaner?
1. Call us FREE on 0800 0336 556 and we will help take you booking requirements and answer any questions you may have.
2. Free call back (You will be asked to enter your telephone number)
We will call you back for FREE Click Here
3.Book Online - Click Here
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How does the Dust To Shine System work?
Dust To shine manages the:
The aim of our service is to provide you with a clean home just the way you like it.
So let us know what you need and your cleaner will be happy to provide you with a sparkling clean home.
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What do I do if the cleaner does not turn up?
In the rear occurance where a cleaner may not arrive for the scheduled clean.
This may be because of transport problems or illness.
We ask all our cleaners to try their best to contact you in the event of a problem occurring.
In the event where no message has been left or arrange meant made contact your manager and alternate arrangements will be made.
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What do I do if the cleaner is not suitable?
If you find that you need to change your cleaner, for what ever reason.
Call your allocated manager to discuss any issues you may have and a new cleaner will be arranged for you.
This takes between 1- 5 working days for this replacement to be put forward.
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What background checks do you make on the cleaner?
1. We check all references from the cleaners’ former employers. You can obtain a copy of these. We also gather additional references from their existing Dust To Shine clients once they have been with us a while.
2. We check proof of identity by requiring a passport, birth certificate or some other form of ID, so we know they are who they say they are.
3. We also require their proof of address, like a gas or telephone bill, so we know they live where they say they live.
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What happens if I go away on holiday or the cleaner does not show?
1. In the event of you missing your allocated cleaning, for instance when you or your cleaner are on holiday, on account of the cleaner being ill or due to changeovers, you can claim a No Charge Period for the time missed.
2. We provide you with Worker’s Time Sheet to log hours worked and money paid to your cleaner which you’ll send to us if there are gaps, and we'll adjust your account to reflect any time missed.
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Do you provide insurance cover for damage done by the cleaner?
1. Cover is provided for major damage over £100.00 (e.g. damage to a carpet, or anything valuable etc.)
2. There is an excess of £100.00 (i.e. you are responsible for the first £100.00 of any claim).
3. Bleach spills are not covered and you should discourage your cleaner from using bleach, especially in carpeted areas.
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What do I do if I want to terminate?
The minimum term is one quarter (3 months) and your contract continues up to the end of each quarterly payment period.
If you wish to cancel your contract with us you can do so at any time but you must do so in writing, giving us one months notice, to take effect at the end of a quarter payment period. You must cancel your mandate direct with your own bank at the same time.
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Can I specify the day the cleaner comes?
Yes, you can, but Friday tends to be most people’s favourite day and it can take a bit longer to get a cleaner on that day if you are only prepared to accept a Friday.
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About Dust To Shine?
Dust To Shine was founded in 2008, bringing over 21 years of experience of managing a Domestic Cleaning agency to the company.
Our clients know that it is very difficult to find a legal, dependable, reliable and honest cleaner.
Our managers have over 21 years of extensive experience in recruiting, interviewing, vetting, allocating and managing domestic staff.
We accurately match the cleaners to your requirements as we carefully assess your needs as we know everybody's needs are different.
Making sure we match the most suitable cleaner with you, so that you can continue your daily life without stress or worry.
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Will your company be able to provide a cleaner if I move to a different area?
We cover most areas of London and are expanding our coverage continually.
Call us FREE on 0800 0336 556 and we will be happy to start a cleaner for you.
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