Terms and Conditions
Domestic cleaning Terms and Conditions Carpet Cleaning Terms and Conditions Crew One Cleaning Terms and Conditions
Domestic Cleaning Terms and Conditions
Definitions In these Terms of Business the following definitions apply: "The Company" - means Aberix Ltd t/a Dust To Shine of Richmond Bridge House, 419 Richmond Road, Middlesex, TW1 2EX. "The Agency" - The company may also be referenced as The Agency. "Cleaner" - means the person or firm carrying out cleaning services on behalf of the Company. "Client" - means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the cleaning services are supplied by the Company. "Service" - means the cleaning services carried out on behalf of the Company. "Cleaning Visit" - means the visit to the Client’s service address by the Cleaner in order to carry out the Service. Unless the context requires otherwise, reference to the singular include the plural and references to the masculine include the feminine and vice versa. The Headings contained in these Terms are for convenience only and do not affect their interpretation.
Contract These Terms and Conditions represent a contract between Aberix Ltd t/a Dust To Shine and the Client. The Client agrees that any use of the Company’s services, including placing an order for services by telephone, fax, email, website forms shall constitute the Client’s acceptance of these Terms and Conditions. Unless otherwise agreed in writing by a director of the Company, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.
1. PROVISION OF THE SERVICE In consideration of the remittance of the monthly retainer by the Client in accordance with Clause 2 below the Agency will provide the Client with access to its database of approved domestic cleaners (each a "Cleaner"). 1.2 The Agency reserves the right to make such variations in the supply of the Service as it considers necessary or desirable in the interests of improving the supply of the Service or which are otherwise reasonably necessary or desirable and to provide only such access to its database as it, in its absolute discretion, deems necessary. 1.3 Each Cleaner, details of whom are provided by the Agency to the Client, will have been vetted by the Agency to such extent as may be deemed necessary or desirable by the Agency. Details of the vetting procedure used in individual cases may, where applicable, be requested by the Client. 1.4 The Agency will allocate a Cleaner on and subject to these Terms. A Cleaner shall be deemed to have been allocated when the Agency has supplied the Cleaner with the Client's details and has instructed the Cleaner to telephone the Client within 24 hours, and the words "allocate" and "allocation" in these Terms will bear that meaning. 2. PAYMENT 2.1 The Client agrees to the authorise payment for the specified sum agreed at the time of booking by telephone or email to be made payable by the Clients Credit/ Debit Card or Bank in the form of a monthly retainer payable in advance. Such payments will continue until this Agreement is terminated in accordance with clause 7.2 whether or not a Cleaner is employed by the Client through the Agency save that the Agency will credit the Clients account with an amount of time equivalent to one month’s retainer or a proportional part thereof (a "No Charge Month") in circumstances where through no fault of the Client no Cleaner has been provided for any period or periods aggregating one complete month or part thereof. Any credit standing to the Client’s account can, at the Client’s option, be added to the end of the Clients contract such that the Agency will continue to supply the Client with a Cleaner notwithstanding termination in accordance with clause 7.2 until expiry of the period credited or the Client may by arrangement with the Agency arrange for the period credited to be taken during the term of such contract. 2.2 For the avoidance of doubt and subject always to Clause 2.1, the Client will only be entitled to receive a credit in respect of a No Charge Month where: 2.2.1 the Client requests in writing to the Agency for a No Charge Month and this request is agreed to by the Agency; or 2.2.2 the Cleaner is absent through no fault of the Client and the Client has duly notified the Agency in accordance with these terms and conditions. To claim a No Charge Month the Client must forward a written request to the Agency together with copies of all dated emails informing the Agency of showing relevant period(s) of absence. 2.3 Except as specified in this Clause 2.3, if this Agreement ends, no rebates will be made by the Agency for fees paid in advance or to date or in respect of any credit standing to the Client’s account. The client will be entitled to have a cleaner allocated for the duration of any notice period and, where appropriate, for any additional period for which the Client has paid in advance. For the avoidance of doubt, on termination of this Agreement by either party no rebate will be made where the Client has declined the allocation of a Cleaner in respect of any period for which the Client has paid the Agency in advance. If, within one month of receipt of the Clients request for it to do so, the Agency fails to allocate a Cleaner or, having allocated a Cleaner or Cleaners such Cleaner(s) fail to contact the Client, in either case other than as a result of any act, fault or omission by the Client and, as a result of that failure, the Client wishes to end this Agreement, then the Agency will, at the Clients request refund to the Client a No Charge Month (or, where appropriate, a proportional part thereof) in accordance with clause 2.1. If the Agency fails to allocate a substitute Cleaner within 10 working days of receipt of the Client’s request for it to do so and, as a result of that failure the Client wishes to end this Agreement then, at the Client’s request, the Agency will make an appropriate refund to the Client for the period during which the Client was without a Cleaner as a result of the ending of the Agreement or as a result of that failure. However, if the Client wishes to continue with the Agreement, the Clients’ account will be credited with a No Charge Month (or, where appropriate, a proportional part thereof) in accordance with clause 2.1. 2.4 This Agreement is for a minimum fixed term of two months (the "Initial Term"). Thereafter, the Client can end this Agreement by giving not less than one month’s notice in writing to the Cleaner and the Agency to end this Agreement under Clause 7.2, such notice to be given to expire at the end of the Initial Term or at the end of any period of two calendar months(each such period being a period), the first such period commencing immediately following expiry of the Initial Term and each subsequent two month term commencing immediately following expiry of the immediately preceding term. 2.5 The Client is responsible for paying any Cleaner used by the Client in cash (or by other method agreed in writing by the Client and the Cleaner) weekly in arrears at the agreed hourly rate together with any Travel costs agreed or notified by the Agency from time to time. 2.6 It is advised that the Client and the Cleaner shall use a Worker’s Earnings Receipt Form in the form (as amended from time to time) supplied by the Agency on request. 2.7 For tax purposes, the Client shall for a period of not less than six years keep copies of all Worker’s Earnings Receipt Forms in respect of all cleaners employed by the Client and shall provide the Agency with copies upon request. 2.8 Unless agreed otherwise with the Cleaner a sum of £7 (or such other sum as may be notified by the Agency to the Client from time to time) will be payable to the Cleaner to compensate for expense and inconvenience should the Client cancel appointments with the Cleaner by giving the Cleaner less than 24 hour’s notice or no notice at all. 2.9 If the Client is to allow the Cleaner the keys to any property of the Client, then the Client is responsible for obtaining from the Cleaner a Key Security Deposit for the amount specified on the Key security Deposit Form, copies of which are available on request from the Agency. 3 OBLIGATIONS OF THE AGENCY 3.1 The Agency will use its reasonable endeavours to obtain from its database a suitable Cleaner and allocate such Cleaner to the Client once payment has been made to the Agency. The Client will be able to interview the Cleaner and, as appropriate, select such Cleaner with whom the Client will contract directly to carry out interior domestic cleaning and ironing or request the Agency to allocate another Cleaner. 3.2 The Agency will process the clients credit / debit card or request the client to setup a personal banking standing order and will obtain payment once a Cleaner has been allocated by the Agency to the Client. In the event of cancellation by the Client prior to allocation of a Cleaner a £15 cancellation fee is payable except where such cancellation is due to the Agency’s failure to allocate a Cleaner. 3.3 The Agency will use its reasonable endeavours to reply promptly to any queries of the Client and assist in arranging interviews between the Client and a prospective new or replacement Cleaner or Cleaners. 3.4 The Agency will make available to the Client any Cleaner’s references on request provided the Cleaner is to be or has been interviewed by the Client. 4 OBLIGATIONS OF THE CLIENT 4.1 THE CLIENT WILL EMPLOY ANY CLEANER AS ITS EMPLOYEE and will be responsible for arranging cleaning times, giving instructions and making correct and timely payments at the agreed hourly rate directly to the Cleaner. 4.2 The Client will keep the Agency fully informed by giving at least 48 hour’s notice of: 4.2.1 any changes in requirements relating to the days or hours worked by a Cleaner; or 4.2.2 any complaint about a Cleaner which results in the Client wishing to appoint a new Cleaner in place of the existing Cleaner; or 4.2.3 any absences of a Cleaner in order to enable the Agency to take remedial action; or 4.2.4 any damage and shall be notified in writing with in 48 hours by the client and such notification shall include a detailed description of any alleged damage caused. 4.3 Unless agreed otherwise with the Cleaner the Client will give 24 hour’s notice to the Cleaner of any changes to times or material changes in duties in carrying out his or her work. 4.4 The Client will supply all the necessary cleaning and ironing materials which must include a working vacuum cleaner and a fully operational steam iron and ironing board, if ironing is required. 4.5 The Client will give all instructions as to hours to be worked and duties to be performed direct to the Cleaner and shall be responsible for employing and terminating the employment of the Cleaner 4.6 The Client must provide a clear set of instructions for the Cleaner and must only require him or her to do interior domestic cleaning or ironing. 5. INSURANCE 5.1 You are the employer of the Cleaner and you must ensure that your household insurance policy provides employers’ liability cover in respect of domestic servants with a minimum level of cover of £10,000,000 per claim. The Agency may request you to provide proof that such cover is in place and that all relevant insurance premiums have been paid. 5.2 As a benefit to the Client each Cleaner employed by the Client through the Agency will be covered by an insurance policy which includes public liability cover providing for a maximum payment of £1‚000‚000 in the event of damage to or loss of the Client’s property provided that this damage or loss is caused by the negligence or omission of the Cleaner. The Client acknowledges and confirms that each Cleaner is employed by the Client not the Agency and that, save as otherwise provided herein, the Agency shall not be liable for any act, default or omission of the Cleaner. For the avoidance of doubt, the Agency shall be liable for any negligent act, default or omission of the Agency which directly causes loss to the Client. The Client acknowledges and agrees that the Agency does not have access to police or criminal records when vetting Cleaners and cannot be liable for false or misleading information provided by Cleaners in relation to such matters. 5.3 The insurance policy will only cover loss or damage to property if and to the extent that the loss or damage is of a value in excess of £100. Neither the Agency nor its insurers will accept liability for any claims under £100 which are hereby excluded. Where any claim is of a value in excess of £100 the Client shall be liable to pay the first £100 of any such claim. 5.4 The insurance policy does not cover theft of property or possessions or loss or damage caused by bleach or any substances containing bleach. The insurance policy is subject to the terms and conditions, and any exclusions, set out in the policy, a copy of which is available from the Agency on request, and the Client shall be bound by such terms and conditions, and exclusions. However, the main conditions for making an insurance claim are as follows: 5.4.1 The Client must make a statement concerning the damage, how it was caused and the value. The Client must also provide receipts or quotes in respect of such damage; 5.4.2 The Cleaner must issue a statement as above and admitting that the damage was caused by their own fault or negligence: 5.4.3 A claim form will then be completed by the Agency, following which the Client must liaise with the insurance broker appointed to handle the claim; 5.4.4 The Client will be responsible for the applicable excess on the policy, currently £100; 5.4.5 Claims where the Client is already covered under its own household insurance policy are excluded; 5.4.6 Only claims exceeding £100 in value are covered by the policy. 5.5 The Agency will not arrange for the insurance referred to in this clause if the Agency fee has not been paid by the Client in accordance with the terms and conditions of this Agreement. 5.6 An insurance policy taken out by the Client may void the insurance policy referred to in this clause in which event all damage and loss will only be recoverable under any policy of the Client. 6. EXCLUSION OF LIABILITY 6.1 The Agency accepts liability in the event of death or personal injury to any person arising out of the negligence of the Agency, its agents or employees, or that of any Cleaner. 6.2 The Agency will provide the Service with reasonable care and skill, within a reasonable time, and substantially as described in these terms and conditions. Subject to this and to the provisions of Clause 6.1 above, the Agency does not make any other promises or warranties about its Service or the services of any Cleaner employed by the Client under this Agreement. 6.3 Subject to Clause 6.1, the Agency will only be liable if it fails to carry out its Service with reasonable skill and care in accordance with Clause 6.2 above and any loss suffered by the Client can be attributed to this failure. Otherwise the Agency will not be liable for any loss or damage to the Client or any goods or property of the Client however arising. 6.4 If the Agency is held liable to the Client for any reason whatsoever, including for its negligence, the Agency will only be responsible for any losses that the Client suffers which are a reasonably foreseeable consequence. 6.5 In any event, the Agency does not accept liability for any business loss (including, without limitation, any loss of contracts or business opportunity, loss of profits, loss of revenue or loss of anticipated savings in expenditure) 6.6 The Agency shall not be liable under any circumstances for any losses that the Client suffers as a result of any failure by a Cleaner to comply with his/her contractual obligations for whatever reason regardless of the fact that such Cleaner may have been introduced or recommended to the Client by the Agency. However, the Agency shall be liable for any losses that the Client suffers as a result of the Agency’s failure under Clause 6.3 above and which are a foreseeable consequence of that failure 6.7 The Agency shall not be liable for any failure of, or delay in, performance of all or any part of any contract in accordance with these terms and conditions which is due wholly or partially to any cause or occurrence beyond the Agency’s reasonable control. 6.8 The Agency shall not be required to perform or complete performance, nor shall it incur any liability for failure to carry out the terms of this Agreement, if at the relevant time the Client is in breach of any obligation to the Agency under any contract with the Agency. The Agency shall have a reasonable time, after such a breach is remedied, to carry out its obligations under this Agreement. If such a breach is not remedied within a reasonable time the Agency may, on giving reasonable notice to the Client, end this Agreement and shall have the same rights against the Client as if the Agency had ended this Agreement due to a breach of a term of this Agreement by the Client 6.9 Subject to Clause 6.3, if the Cleaner is employed by the Client, the Agency is not responsible for the failure of any Cleaner to return keys or for any loss whatsoever that may arise as a result. In such circumstances, the Cleaner shall be liable. If the Cleaner is employed by the Agency, the Agency shall be liable subject to this Clause 6. 6.10 In any event, the Agency shall not be liable for any loss or damage whatsoever caused by bleach or any substances containing bleach. 7. TERMINATION 7.1 Subject to clauses 2.3 and 2.4, the Agency can terminate this Agreement only by giving not less than one month’s notice in writing to the Client such notice to be given to expire at the end of the Initial Term or at the end of a 2 month period, 7.2 Subject to clauses 2.3 and 2.4, the Client can terminate this Agreement only by giving not less than one month’s notice in writing to the Cleaner and the Agency such notice to be given to expire at the end of the Initial Term or at the end of a 2 month period. 7.3 For a period of 12 months following termination of this Agreement the Client will not employ or use the services of any Cleaner who is or has been contracted as a cleaner by the Client through the Agency. 7.4 The Client will not refer any Cleaner introduced by the Agency to any other person except through the Agency. 7.5 The restrictions contained in Sub-Clauses 7.3 and 7.4 are separate and distinct and each is to be construed separately from the other. 7.6 The restrictions contained in Sub-Clauses 7.3 and 7.4 are considered reasonable by the parties but in the event that either of such restrictions shall be found to be void but would be valid if some part thereof were deleted or the scope or period reduced, such restriction shall apply with such modification as may be necessary to make it valid and effective. 8. GENERAL 8.1 It is the intention of the Agency and the Client that all terms of the Agreement between us are included on the companys website and can be requested in hard copy form on request. 8.2 If any provision of this Agreement shall be found to be void, invalid or unenforceable, whether by a court of law, agreement of the parties or otherwise, the remainder of this Agreement shall remain in full force and effect notwithstanding any such invalidity, illegality or unenforceability but the provision in question will either be amended so as to make it valid, legal and enforceable or, in the event that this is not possible, deleted. 8.3 No delay or failure on part of the Agency to exercise or enforce any rights or remedies pursuant to the terms of this Agreement shall constitute a waiver of such rights or operate to prejudice the exercise of any such rights at any time thereafter. 8.4 Any headings to clauses or sub-clauses are for convenience only and shall not affect the interpretation or construction thereof. 8.5 Relevant United Kingdom law will apply to these terms and conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these terms and conditions.
Carpet Cleaning Terms and Conditions
1. Definitions
1.1. In these Terms of Business the following definitions apply:
"The Company", "We", "Us" - means Aberix Ltd t/a DustToShine of Richmond Bridge House, 419 Richmond Road, Middlesex, TW1 2EX.
"Cleaner", "Cleaning Operative" - means the person or firm carrying out cleaning services on behalf of the Company.
"Client" - means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the
cleaning services are supplied by the Company.
"Client’s Address " - means the address where the Client has requested the cleaning service to be carried out.
"Service" - means the cleaning services carried out on behalf of the Company.
"Cleaning Visit" - means the visit to the Client’s service address by the Cleaner in order to carry out the Service.
1.2. Unless the context requires otherwise, reference to the singular include the plural and references to the masculine include the feminine and vice versa.
1.3. The Headings contained in these Terms are for convenience only and do not affect their interpretation.
2. Contract
2.1 These Terms and Conditions represent a contract between Aberix Ltd t/a DustToShine and the Client.
2.2 Both parties shall ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes
of conduct.
2.3 The Client agrees that any use of the Company’s services, including placing an order for services by telephone, fax, email, website forms shall
constitute the Client’s acceptance of these Terms and Conditions.
2.4 Unless otherwise agreed in writing by a director of the Company, these Terms and Conditions shall prevail over any other terms of business or purchase
conditions put forward by the Client.
2.5 No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.
3. Quotations
3.1. Carpet cleaning is charged per square metre taking into account the type of carpet fibres. Natural carpet fibres e.g. coir, jute, sisal, sea grass etc.
require dry cleaning process which is more expensive than the standard hot water extraction method.
3.2. The company uses national average room sizes when calculating quotations over the phone.
3.3. All quotations are given by the Company following a request by the Client and shall remain open to acceptance for a period of 30 days from their date.
3.4. The Company reserves the right to amend the initial quotation, should the Client's original requirements change.
3.5. Differences in excess of 10% will be discussed with the Client prior to the start of the work. In such cases the Client will have to pay £20.00
cancellation fee if he does not accept the updated price.
4. VAT
4.1. The Company charges VAT at the current rate of £20% or the prevailing rate. Any shown prices exclude VAT.
5. Equipment
5.1. The Company shall provide all cleaning supplies and carpet cleaning equipment required to carry out the service.
5.2. The Client must provide running water and electricity at the premises where the service takes place.
6. Payment
6.1 Our cleaning service requires a minimum of £20.00 deposit payable to the Company by debit/credit card at the time of the booking.
6.2 Unless otherwise agreed in writing by the company the account is rendered for immediate payment on the completion of the work. The Client must make payment
either by cash, cheque or credit/debit card before the cleaner leaves the Client’s premises.
6.3 If no payment has been received at the time of completion of the cleaning service, the Client agrees to and authorizes the Company to charge his debit/credit
card with the outstanding amount.
6.4 The Client agrees to and understands that paying the outstanding balance by debit/credit card will incur a 3% card processing charge.
6.5 We reserve the right to cancel services without notice due to declined credit card transactions or non-cleared funds.
6.6 Although greatly appreciated, the Client understands that tipping is not required.
6.7 The Company reserves the right to charge interest on invoiced amounts unpaid for more than 30 days at the rate of 8% per annum above the
Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.
6.8 The Company reserves the right to charge £30.00 administrative fee, plus any solicitors’ fees, in addition to the balance due, for any account
we must refer for collection.
6.9 All bank charges incurred due to a Client’s cheque being returned unpaid will be passed to the Client at a flat rate of £30.00 per cheque.
6.10 The Company reserves the right to cancel any contract and back charge additional for past services to reflect the balance of the standard rate(s)
if any misleading or false information was used to obtain discounted services.
6.11 The Client agrees to and authorises the Company to charge his debit/credit card he has provided to the Company with any outstanding amounts owed to the Company.
6.12 Where such alternative arrangements have been made the Client must make payment within 30 days of the invoice date.
6.13 The rates of payment by the Company shall be as agreed between the Company and the Client, or his representative. The Client shall make no reduction
or retention from the sum due under any invoice or agreed sum.
7. Cancellation
7.1. The Client can cancel the scheduled service by giving no less than 24 hours prior notice in writing.
7.2. There is a cancellation fee of £20.00 or 40% of the service total for canceling or rescheduling a cleaning visit with less than 24 but more than 2 hours
notice.
7.3. The Company reserves the right to retain the £20.00 deposit as a cancellation fee/part of a cancellation fee.
7.4. The Client must pay the full price of the booked service if:
7.4.1 Our cleaners arrive at the Client’s address and are unable to gain access to the Client’s home, through no fault of the Company.
If keys are provided they must open all locks without any special efforts or skills;
7.4.2 The Client cancels the booked service with less than 2 hours prior notice.
7.5. If the Client needs to change a cleaning day or time, the Company will do its best to accommodate him. Any changes to booked services are subject to a
24 prior notice and availability.
8. Refunds
8.1. No refund claims will be entertained once the cleaning service has been carried out.
8.2. Refund will be issued only if:
8.2.1 The Client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning visit;
8.2.2 A cleaning operative has not been able to carry out the cleaning due to reasons beyond the Client’s responsibility.
9. Complaints
9.1. All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by the Company with details
of the complaint within 24 hours of the work being completed. All complaints must be received in writing by post, fax or email no later than 24 hours
after the completion of the service. The Company will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or
alternatively to a reasonable standard.
9.2. The Client agrees to allow the Company back to re-clean any disputed areas/items before making any attempts to clean those areas/items himself or arranging a
third party to carry out cleaning or repair services with regards to the above. Failure to do so will consider the matter
fully settled. If payment has not been received in full or has been stopped by the Client we will immediately refer the account for collection.
10. Claims
10.1. The Client agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 24 hours of the completion
of the service. If a problem occurs on a Saturday it must be reported by Monday 12:00 in order to be accepted as a valid claim. Failure to do so will entitle
the Client to nothing.
10.2. The Company may require entry to the location of the claim within 24 hours to correct the problem.
10.3. The Client agrees to inspect the work immediately after its completion and to draw the operatives’ attention to any outstanding cleaning issues while
they are still on site. The operatives will carry out any such additional work to the Client’s complete satisfaction.
10.4. If the Client or any third party instructed by the Client is not present at the time of completion of the service then no claims regarding any cleaning
issues can be made.
10.5. If the Client instructs a third party to inspect the result from the cleaning then the Company must be notified before completion of the service.
10.6. In case of a third party inspecting or refusing to inspect the result from the cleaning then the Company cannot be held responsible for rectifying
any outstanding cleaning issues not mentioned by the third party.
10.7. Any refunds or adjustments must be requested to the Company directly and subject to approval by the Company.
10.8. The Client waives his right to stop payment on his cheque or protest a credit/debit card charge unless the Company fails to make good on the guarantee
shown in part 13.
10.9. While the Company operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed.
For this specific reason, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or not cleaned by the
cleaning operatives.
10.10. In case of damage, The Company will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the
customer with the item's present actual cash value toward a like replacement from a Company's source upon payment of cleaning services rendered.
10.11. The Company shall not be responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are
assumed sealed and ready to clean without causing harm.
10.12. No claims shall be entertained if the Client has an outstanding balance aged more than 30 days.
10.13. Any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law
together by the Company and the Insurance Provider(s). Monetary compensation as well as legal fees may incur.
11. Liability
11.1. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential)
which may be suffered or incurred by the Client arising from or in any way connected with:
11.1.1 Its failure to carry out its services as a result of factors that are beyond its control. Factors beyond its control include acts of god, floods, severe
weather conditions, and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting;
11.1.2 Late arrival of Company operatives at the service address. The Company endeavours to be right on time on any visit but sometimes due to transport
related and other problems which are beyond the Company’s control, the Company operative’s may arrive with a delay or the cleaning visit may be re-scheduled.
11.1.3 An existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative
using the industry standard cleaning methods;
11.1.4 Non satisfactory result from the service due to the Client or third party walking on the carpets during or shortly after the cleaning process;
11.2. The Company shall not be liable for any damages worth £50.00 or less.
11.3. The Company shall not be liable for the shrinkage of carpets as a result of natural fibre carpets being wet cleaned. The company shall ensure that the
Client is verbally informed of this and a written / email confirmation prior to proceeding with the service will be required; any issues arising subsequently shall be
the sole responsibility of the Client.
11.4. The Company shall not be liable for the shrinkage of carpets as a result of poor fitting.
11.5. The Company shall not be liable for carpets expanding or ripples forming during and/or after the cleaning when this is as a result of factors such as
fibre content, wear and tear, weak backing and/or poor fitting.
11.6. The Company shall not be responsible for a poor result in cleaning where this is a result of considerable wear and tear and/or staining to the carpet
fibres prior to the service being carried out.
11.7. The Company shall not be liable for any odours arising during and/or after cleaning when this is due to factors such as, lack of ventilation, and/or
appropriate heating.
11.8. The Company shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet which has not completely dried.
11.9. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential)
which may be suffered or incurred by the Client if the Client has an outstanding balance aged 30 days or more from the date the payment was due.
11.10. We record all incoming and outgoing phone conversations for quality control, record keeping and back-referral for any inquiries or investigations.
12. Supplementary Terms
12.1. If the Client requests keys to be collected by the Company’s operatives from an address outside the postal code of the Client’s address
then a £10.00 charge will apply. The charge will cover only the pick up of keys. If said keys need to be returned back to the pick up address or
any other address another charge of £10.00 will apply.
12.2. If any estimates of how long it will take the cleaning operatives to do the job required are being provided that is only an estimate based on the
average time it takes to clean a home or an office of similar size to the Client’s, it being difficult to estimate precisely how long such tasks may
take and that a degree of flexibility may be required.
12.3. The Client understands that the price he has been quoted is not for a "package deal" and does not include anything apart from carpet cleaning.
12.4. The quotation excludes the clearing of debris created by tradesman or building work unless otherwise stated.
12.5. Our cleaners are happy to move furniture. Due to Health and Safety regulations the cleaner will attempt to move only furniture that requires no more than
one person.
12.6. All fragile and highly breakable items must be secured or removed.
12.7. The Client shall ensure that all valuables are stored away when work is carried out and that the property is supervised by the Client or his representative
at all times during the course of the work. The Company shall not be responsible for the Client’s failure to comply with this obligation.
12.8. The provisions of this contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties)
Act 1999, are hereby expressly excluded from this agreement.
12.9. The Company reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. The Company may add to or
alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts.
13. Our Guarantee
13.1 The Company has built its business and reputation by providing its clients with the best possible cleaning service available. Still, the Company realises,
that because its operatives are human beings, they sometimes make mistakes. For this reason, the Company offers you a guarantee. If the Client is not satisfied
with the cleaning standard of certain areas after the cleaning, the Company’s operatives will come back to the Client’s home and re-clean those areas free
of charge.
13.2 Our guarantee is subject to a complaints notice no later than 24 hours after the completion of the service.
14. Insurance
14.1. The Company shall insure all work it undertakes. The Company’s public liability insurance covers damages caused by a cleaning operative working on behalf
of the Company and includes Treatment Risk and Fidelity Risk covers as standard. All claims are subject to an excess of £100.00.
15. Law
15.1 These Terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England, and Wales.
Crew Cleaning Terms and Conditions
1. Definitions
1.1. In these Terms of Business the following definitions apply:
"The Company", "We", "Us" - means Aberix Ltd t/a DustToShine of Richmond Bridge House, 419 Richmond Road, Middlesex, TW1 2EX.
"Cleaner", "Cleaning Operative" - means the person or firm carrying out cleaning services on behalf of the Company.
"Client" - means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom
the cleaning services are supplied by the Company.
"Client’s Address" - means the address where the Client has requested the cleaning service to be carried out.
"Service", "One Off Cleaning", "End of Tenancy Cleaning", "EOT", "Move In / Out Cleaning"
, Deep Cleaning" - means the cleaning services carried out on behalf of the Company.
"Cleaning Visit" - means the visit to the Client’s service address by the Cleaner in order to carry out the Service.
1.2. Unless the context requires otherwise, reference to the singular include the plural and references to the masculine include the feminine and vice versa.
1.3. The Headings contained in these Terms are for convenience only and do not affect their interpretation.
2. Contract
2.1 These Terms and Conditions represent a contract between Aberix Ltd t/a DustToShine and the Client.
2.2 Both parties shall ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations
and codes of conduct.
2.3 The Client agrees that any use of the Company’s services, including placing an order for services by telephone, fax, email, website forms shall
constitute the Client’s acceptance of these Terms and Conditions.
2.4 Unless otherwise agreed in writing by a director of the Company, these Terms and Conditions shall prevail over any other terms of business or
purchase conditions put forward by the Client.
2.5 No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.
3. Quotations
3.1. One leaning is charged per job taking into account the current condition, number of rooms, bathrooms, WC’s, shower rooms and
en-suites. The quoted price does not include extras like: carpet and upholstery steam cleaning, stripping and polishing floors, washing up dishes, taking more
than 5 items out of cupboards and then putting them back in, dusting books, cleaning walls/ceilings, cleaning balconies/terraces, cleaning patios/gardens/.
Those extra services are priced separately.
3.2. The company uses national average room sizes when calculating quotations over the phone.
3.3. All quotations are given by the Company following a request by the Client and shall remain open to acceptance for a period of 30 days from their date.
3.4. The Company reserves the right to amend the initial quotation, should the Client’ original requirements change.
3.5. Differences in excess of 10% will be discussed with the Client prior to the start of the work. In such cases the Client will have to pay £40.00 cancellation fee if he does not accept the updated price.
4. VAT
4.1. The Company charges VAT at the current rate of £20% or the prevailing rate. Any shown prices exclude VAT.
5. Equipment
5.1. The Company shall provide all cleaning supplies and cleaning equipment necessary to carry out the service.
5.2. The Client must provide running water, electricity and sufficient light at the premises where the service takes place.
6. Payment
6.1 Our cleaning service requires a minimum of £70.00 deposit payable to the Company by debit/credit card at the time of the booking.
6.2 Unless otherwise agreed in writing by the company the account is rendered for immediate payment on the completion of the work. The Client
must make payment either by cash or credit/debit card before the cleaner leaves the Client’s premises.
6.3 If no payment has been received at the time of completion of the cleaning service, the Client agrees to and authorizes the Company to charge his
debit/credit card with the outstanding amount.
6.4 The Client agrees to and understands that paying the outstanding balance by debit/credit card will incur a 3% card processing charge.
6.5 We reserve the right to cancel services without notice due to declined credit card transactions or non-cleared funds.
6.6 Although greatly appreciated, the Client understands that tipping is not required.
6.7 The Company reserves the right to charge interest on invoiced amounts unpaid for more than 30 days at the rate of 8% per annum above the Bank of England
base rate from the due date until the date of actual payment under the Late Payments Act.
6.8 The Company reserves the right to charge £40.00 administrative fee, in addition to the balance due, for any account we must refer for collection. Please note
that debt collecting companies may add their charges to the outstanding amount.
6.9 All bank charges incurred due to a Client’s cheque being returned unpaid will be passed to the Client at a flat rate of £30.00 per cheque.
6.10 The Company reserves the right to cancel any contract and back charge additional for past services to reflect the balance of the standard rate(s) if
any misleading or false information was used to obtain discounted services.
6.11 The Client agrees to and authorises the Company to charge his debit/credit card he has provided to the Company with any outstanding amounts owed to the Company.
6.12 Where such alternative arrangements have been made the Client must make payment within 30 days of the invoice date.
6.13 The rates of payment by the Company shall be as agreed between the Company and the Client, or his representative. The Client shall make no reduction or retention
from the sum due under any invoice or agreed sum.
7. Cancellation
7.1. The Client can cancel the scheduled service by giving no less than 24 hours prior notice in writing.
7.2. There is a cancellation fee of £20.00 or 40% of the service total for canceling or rescheduling a cleaning visit with less than 24 but more than 2 hours notice.
7.3. The Company reserves the right to retain the £20.00 deposit as a cancellation fee/part of a cancellation fee.
7.4. The Client must pay the full price of the booked service if:
7.4.1 Our cleaners arrive at the Client’s address and are unable to gain access to the Client’s home, through no fault of the Company. If keys are
provided they must open all locks without any special efforts or skills;
7.4.2 The Client cancels the booked service with less than 2 hours prior notice.
7.5. If the Client needs to change a cleaning day or time the Company will do its best to accommodate him. Any changes to booked services are subject to a 24 prior
notice and availability.
8. Refunds
8.1. No refund claims will be entertained once the cleaning service has been carried out.
8.2. Refund will be issued only if:
8.2.1 The Client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning visit;
8.2.2 A cleaning operative has not been able to carry out the cleaning due to reasons beyond the Client’s responsibility.
9. Complaints
9.1. All services shall be deemed to have been carried out to the Client’ satisfaction unless written notice is received by the Company with details
of the complaint within 24 hours of the work being completed. All complaints must be received in writing by post, fax or email no later than 24 hours after
the completion of the service. The Company will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively
to a reasonable standard.
9.2. The Client agrees to allow the Company back to re-clean any disputed areas/items before making any attempts to clean those areas/items himself or arranging
a third party to carry out cleaning or repair services with regards to the above. Failure to do so will void our Company Guarantee and we will consider the matter
fully settled. If payment has not been received in full or has been stopped by the Client we will immediately refer the account for collection.
10. Claims
10.1. The Client agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 24 hours of the completion
of the service. If a problem occurs on a Saturday it must be reported by Monday 12:00 in order to be accepted as a valid claim. Failure to do so will entitle
the Client to nothing.
10.2. The Company may require entry to the location of the claim within 24 hours to correct the problem.
10.3. The Client agrees to inspect the work immediately after its completion and to draw the operatives’ attention to any outstanding cleaning issues while they
are still on site. The operatives will carry out any such additional work to the Client’s complete satisfaction.
10.4. If the Client or any third party instructed by the Client is not present at the time of completion of the service then no claims regarding any cleaning
issues can be made.
10.5. If the Client instructs a third party to inspect the result from the cleaning then the Company must be notified before completion of the service.
10.6. In case of a third party inspecting or refusing to inspect the result from the cleaning then the Company cannot be held responsible for rectifying any
outstanding cleaning issues not mentioned by the third party.
10.7. Any refunds or adjustments must be requested to the Company directly and subject to approval by the Company.
10.8. The Client waives his right to stop payment on his cheque or protest a credit/debit card charge unless the Company fails to make good on the guarantee
shown in part 13.
10.9. While the Company operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed.
For this specific reason, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or not cleaned by
the cleaning operatives.
10.10. In case of damage, The Company will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the
customer with the item's present actual cash value toward a like replacement from a Company's source upon payment of cleaning services rendered.
10.11. The Company shall not be responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm.
10.12. No claims shall be entertained if the Client has an outstanding balance aged more than 30 days.
10.13. Any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by the Company and the Insurance Provider(s). Monetary compensation as well as legal fees may incur.
11. Liability
11.1. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential)
which may be suffered or incurred by the Client arising from or in any way connected with:
11.1.1 Its failure to carry out its services as a result of factors that are beyond its control. Factors beyond its control include acts of god, floods, severe weather
conditions, and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting;
11.1.2 Late arrival of Company operatives at the service address. The Company endeavours to be right on time on any visit but sometimes due to transport related
and other problems which are beyond the Company’s control, the Company operative’s may arrive with a delay or the cleaning visit may be re-scheduled.
11.1.3 An existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative
using the industry standard cleaning methods;
11.1.4 Non satisfactory result from the service due to the Client or third party walking on wet floors or using appliances during or shortly after the
cleaning process;
11.2. The Company shall not be liable for any damages worth £100.00 or less.
11.3. The Company shall not be liable for any odours arising during and/or after cleaning when this is due to factors such as, lack of ventilation,
and/or appropriate heating.
11.4. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential)
which may be suffered or incurred by the Client if the Client has an outstanding balance aged 30 days or more from the date the payment was due.
11.5. We record all incoming and outgoing phone conversations for quality control, record keeping and back-referral for any inquiries or investigations.
12. Supplementary Terms
12.1. If the Client requests keys to be collected by the Company’s operatives from an address outside the postal code of the Client’s address then a £10.00
charge will apply. The charge will cover only the pick up of keys. If said keys need to be returned back to the pick up address or any other address another charge
of £10.00 will apply.
12.2. If any estimates of how long it will take the cleaning operatives to do the job required are being provided that is only an estimate based on the average
time it takes to clean a home of similar size to the Client’, it being difficult to estimate precisely how long such tasks may take and that a degree of
flexibility may be required.
12.3. The quotation excludes the clearing of debris created by tradesman or building work unless otherwise stated.
12.4. Our cleaners are happy to move furniture. Due to Health and Safety regulations one cleaner will attempt to move only furniture that requires no more
than one person.
12.5. The Company shall arrange an immediate replacement should an operative cannot attend a scheduled visit, and will inform the Client prior to the visit.
12.6. All fragile and highly breakable items must be secured or removed.
12.7. Cleaning of venetian blinds is optional at a cost of £30.00 per 4 regular windows.
12.8. The Client shall ensure that all valuables are stored away when work is carried out and that the property is supervised by the Client or his representative
at all times during the course of the work. The Company shall not be responsible for the Clients failure to comply with this obligation.
12.9. The provisions of this contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties) Act 1999,
are hereby expressly excluded from this agreement.
12.10. The Company reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. The Company may add to or alter
these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts.
13. Our Guarantee
13.1 The Company has built its business and reputation by providing its clients with the best possible cleaning service available. Still, the Company realises,
that because its operatives are human beings, they sometimes make mistakes. For this reason, the Company offers you a guarantee. If the Client is not satisfied
with the Company’s service for any reason, the Company’s operatives will come back to the Client’s home and re-clean to his complete satisfaction.
13.2 Our guarantee is subject to a complaints notice no later than 24 hours after the completion of the service.
14. Insurance
14.1. The Company shall insure all work it undertakes. The Company’s public liability insurance covers damages caused by a cleaning operative working on behalf
of the Company and includes Treatment Risk and Fidelity Risk covers as standard. All claims are subject to an excess of £100.00.
15. Law
15.1 These Terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England, and Wales.